🏢 PetSage is a digital services company registered in England and Wales, providing AI-powered pet care guidance to consumers across the European Union and United Kingdom.
| Trading name | PetSage |
| Website | petsage.click |
| Jurisdiction | England and Wales, United Kingdom |
| Type of service | Digital subscription service — AI-powered pet care information platform |
| Service description | Web-based platform providing general pet care guidance, nutrition information, and behaviour advice via AI chat. Not a veterinary service. |
PetSage provides an entirely digital service, accessible via web browser immediately upon purchase. The service consists of:
PetSage is an informational service only. It does not provide veterinary advice, medical diagnosis, or treatment recommendations. Users are always advised to consult a licensed veterinarian for health-related concerns.
| Payment processor | Stripe Payments Europe, Ltd — PCI-DSS Level 1 certified |
| Accepted currencies | GBP (£), EUR (€) |
| Billing models | Auto-renewing subscriptions (weekly, monthly, quarterly, semi-annual, annual) and one-time access passes (7-day to 365-day) |
| Statement descriptor | PETSAGE.CLICK |
| Card storage | PetSage does not store card numbers. All payment data is held by Stripe. |
| Refund policy | 14-day statutory right to cancel for new subscriptions. See Refund Policy. |
| Applicable law | UK GDPR, Data Protection Act 2018, EU GDPR (Regulation 2016/679) |
| Data controller | PetSage |
| Privacy contact | [email protected] |
| Data location | United Kingdom / European Economic Area |
| Third-party processors | Stripe (payments), OpenAI (AI processing), Zoho (email delivery) |
| Data selling | PetSage does not sell personal data to any third party |
| Advertising | PetSage does not serve advertisements and does not share data for advertising purposes |
Full details in our Privacy Policy.
As a consumer purchasing PetSage services, you are protected by:
These rights include, but are not limited to:
EU Online Dispute Resolution: If you are an EU consumer and have a dispute with us that we cannot resolve, you may use the EU ODR platform: ec.europa.eu/consumers/odr
UK: If you are a UK consumer, you may contact Citizens Advice or your local Trading Standards office.
Account issues, technical problems, general questions
[email protected]Mon–Fri, 9am–6pm GMT · Reply within 24h
Payments, invoices, refund requests, subscription management
[email protected]Mon–Fri, 9am–6pm GMT · Reply within 24h
Data access requests, corrections, deletions, GDPR enquiries
[email protected]Responses within 30 days as required by law